We are committed to ensuring customer satisfaction. If your purchase does not meet your expectations, you may request a return according to the conditions described below.
Return Request Period
Return requests must be submitted within 30 days from the date your order is delivered.
Return Conditions
To be accepted for return, items must:
- Remain unused and in original condition.
- Include original packaging and all included accessories.
- Have no damage caused by improper handling.
- Be returned in a condition suitable for inspection.
Returns that do not meet these requirements may be rejected.
Items Not Eligible for Return
The following items are generally not eligible for return:
- Customized or personalized products.
- Digital products and downloadable materials.
- Gift cards.
- Clearance or final sale items.
- Products that have been used, modified, or damaged after delivery.
Refund Processing
Returned items will be reviewed after they are received.
Once approved, refunds will be issued to the original payment method. The processing period depends on the payment provider and financial institution.
Order Problems
If you receive a damaged, defective, missing, or incorrect item, please keep the product and packaging materials until the issue has been investigated.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is caused by an error during fulfillment or a confirmed product quality issue.